Refund policy

Refund & Return Policy

At ORANGEL, we want you to be happy with your purchase.

Due to the personal-care nature of our products, opened or used products may not be eligible for return for hygiene and safety reasons, except where applicable law provides otherwise.

If your order arrives damaged, defective, or incorrect, please contact us at pureluxecomestics2@gmail.com with your order number and clear photos of the product and packaging.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

Nothing in this policy affects your statutory consumer rights.